FAQ | Mala Couture

 

 

What is your jewelry made with?

Our jewelry is made with quality 14k-24k gold filled. All of our jewelry is made to last with good care. All jewelry is nickel & lead free (great for sensitive skin). Also, our jewelry is water-resistant and sweat-resistant. Although our jewelry is made to last with good care, we recommend you store the jewelry in a dry setting, remove before showering, staying away from harsh chemicals, and being gentle with it. note** (quicker tarnishing may be due to not caring well for item (s) or skin pH level may be higher than others.)

How long will it take for my order to arrive?

Your order can take anywhere from 3-7 business days to arrive.We shipped orders daily. Order placed after 3pm will be shipped next day. Orders placed on Saturday & Sundays will be shipped Monday.

Where are you located?

We are located in Central California! 

My package never arrived. What can I do?

After your package has been fulfilled & shipped out, we are not responsible for the item being lost. Please contact us & we will be gladly to help out further with the issue. 

What is the return/exchange policy?

At Mala Couture, we do not accept returns or exchanges. If there are any problems/damages to your order please contact us within 7 days of receiving your package. 

 

 

contact info- email : shopmalacouture@gmail.com